Office Hours/Appointments
Office hours are Monday through Friday 8am to 5pm. You may call (704) 873-1743 during these hours to schedule appointments or reach one of our veterinarians. If you do not get an answer when calling the office during business hours, please leave a message and your call will be returned promptly. If you call after hours with a non-emergency, your call will be returned the following business day.

We do our best to stay on schedule for on-farm appointments, but often extenuating circumstances arise that put us behind schedule. We make every effort to call and let you know if this happens and give an estimated time of arrival.

Upon Arrival To Our Hospital
Please follow the “Horse Trailer” sign and circle around the building in a counterclockwise direction and park in front of our office facing Highway 64. Check in at the desk in the front office (glass door between the two garage doors) before unloading your horses. If you are required to wait, a clean stall with fresh water will be provided for your horse. Please wait in the front office or at your trailer so you will not disturb patients or owners in the exam rooms.

If you have any previous medical records or diagnostic procedures (x-rays, ultrasound images, bloodwork, etc) please submit them to the receptionist at check-in so the doctors can review them during the appointment.

Payment
Payment is required at the time of service. If you can not accompany your horse to the hospital or you are not present at the time of the exam, please call ahead and arrange payment with our office. For clients at regularly visited training and boarding facilities, a credit card can be kept on file and billed monthly with your permission. Pre-purchase exams require a credit card on file. We accept cash, checks, all major credit cards and Care Credit as forms of payment. For payment assistance with Care Credit, visit their website at CareCredit.com

Emergency
24 hour emergency service is available to established clients whose account is in good standing. If you have an after hours or weekend emergency please call (704) 873-1743. Please follow the voice prompt and press 1 for an emergency. One of our doctors will return your call ASAP. If you have not received a return call in 20 minutes please call and leave another message.